Returns and exchanges are available within 30 days from the date your order is delivered.
Brookes · Returns & Exchanges
A return policy designed to feel clear, calm, and uncomplicated.
Brookes offers free returns and exchanges within 30 days of delivery. This page explains how we approach return support, when to contact us, how exchanges are handled, and what customers should prepare before requesting assistance.
Brookes provides free returns and exchanges, so customers can resolve fit or preference concerns with greater confidence.
Our team is available around the clock to review requests, clarify next steps, and help guide the process.
We recommend contacting support first so the correct return or exchange path can be reviewed before anything is sent back.
How It Works
A return or exchange process built around clarity instead of friction.
The goal is not simply to accept a request, but to help guide it accurately. Contacting support first helps ensure your order, item, and preferred resolution are reviewed correctly before the next step begins.
01
Contact Support
Reach out with your order number, the email used at checkout, the product name, and a short summary of the issue or preference change.
02
Request Review
Our team reviews whether you would like a return or an exchange, and then guides the appropriate next step based on the order details provided.
03
Guided Resolution
Once your request is confirmed, support provides direction for completing the return or exchange path with as little friction as possible.
Return Details
The practical details customers usually want before requesting a return or exchange.
These sections are intended to keep expectations clear while preserving a premium, support-led experience.
Return Eligibility
If your order is within 30 days of delivery, you may contact Brookes to request a free return. Reaching out first allows us to review the order details and direct you through the correct path.
- 30-day return window from delivery
- Free return support
- Contact support before taking action
Exchange Requests
If you would prefer an exchange instead of a return, our team can review that request as well. Exchanges are also covered within the same 30-day window.
- 30-day exchange window from delivery
- Free exchange support
- Order review helps confirm the best next step
What to Include
The fastest way to get help is to send your order number, checkout email, product name, and a concise explanation of why you are requesting a return or exchange.
- Order number
- Email used at checkout
- Product name and request summary
Order Support Context
If your request is related to delivery timing, shipment status, or a product concern noticed after arrival, our support team can review that context together with the return or exchange request.
- Shipping and delivery questions can be reviewed together
- 24/7 support remains available
- Clearer review leads to faster resolution
Cost Structure
Brookes offers free returns and exchanges. This aligns with our broader store approach, which also includes free shipping across all products.
- No added return fee
- No added exchange fee
- Free shipping remains part of the order experience
Customer Confidence
Returns and exchanges exist to make decision-making more comfortable, especially when purchasing products intended to improve your home environment and daily setup.
- Designed for a lower-friction shopping experience
- Supports thoughtful product selection
- Reinforces trust after delivery
Returns FAQs
Direct answers without unnecessary complexity.
These are the most common questions customers ask about returning or exchanging an order from Brookes.
How long do I have to request a return?
Brookes offers free returns within 30 days of delivery.
How long do I have to request an exchange?
Exchanges are also available free of charge within 30 days of delivery.
Do I need to contact support before returning an item?
Yes. We recommend contacting support first so your order can be reviewed and the correct next step can be provided before anything is sent back.
Is there a fee for returns or exchanges?
No. Brookes provides free returns and free exchanges within the stated 30-day window.
What information should I include in my request?
Please include your order number, the email used at checkout, the product name, and a short explanation of whether you want a return or an exchange.
Can I still get help if my issue is related to shipping or delivery?
Yes. Our support team can review delivery-related questions together with your return or exchange request when needed.
Is support available at any time?
Yes. Brookes provides 24/7 customer support for returns, exchanges, shipping questions, and general order assistance.
How can I contact Brookes directly?
You can reach us at support@brookes-furniture.shop or call +1 (847) 791-3266.
Contact
Need help starting a return or exchange request?
Our team is available around the clock to review order details, return questions, exchange preferences, and any related delivery concerns so the next step feels straightforward.
Phone +1 (847) 791-3266
Address
747 S Belt W Apt 19
Belleville, IL 62220
United States
Belleville, IL 62220
United States
Support
24/7 customer support
Best practice: include your order number, checkout email, and product name when contacting support. This helps us review the request with better speed and accuracy.