Privacy Policy
This Privacy Policy explains how Brookes collects, uses, stores, and protects information when you visit our website, place an order, contact customer support, subscribe to updates, or otherwise interact with our services. We are committed to handling personal information in a clear and responsible way that supports a better shopping experience across our smart home product categories, including lighting, security, and automation.
Information We Collect
We may collect information you provide directly and information generated through your interaction with the website. The type of information collected depends on how you use the site, whether you place an order, contact support, subscribe to email updates, or engage with other features.
Information you may provide includes your name, email address, phone number, billing details, shipping information, and any details you choose to share in communications with our team. If you make a purchase, order-related information is also processed to complete and support the transaction.
We may also collect technical and usage-related information such as browser type, device information, page views, referral sources, general session activity, and information associated with cookies or similar technologies that help the site function and improve performance.
Name, contact details, shipping information, order information, and any support messages you submit to us.
Device, browser, interaction, and usage data collected through website activity and standard site technologies.
How We Use Information
We use collected information to operate the website, process orders, provide customer support, communicate with customers, improve the shopping experience, and maintain the security and reliability of our services.
- To process orders, confirm transactions, and coordinate shipping and delivery.
- To provide customer support and respond to product, order, return, or general service questions.
- To send operational communications related to purchases, updates, support requests, or account activity.
- To improve website performance, user experience, navigation, and product presentation.
- To administer promotional or subscription-related benefits, including automatic discount eligibility where applicable.
- To detect, review, or prevent misuse, technical issues, fraud, or activity that could affect site integrity.
Order Processing & Customer Communications
When you place an order, we use relevant information to complete the purchase, support fulfillment, share order-related updates, and respond to any service needs connected to that purchase. This may include payment-related processing, shipment coordination, return handling, exchange support, and order issue resolution.
If you contact Brookes, we may retain the information included in your message so we can respond effectively, continue the conversation when needed, and maintain a record of support history that helps us deliver more consistent service.
If you subscribe to our email communications, we may use your information to send store updates, promotional content, and relevant notices. You may stop receiving marketing emails by using available unsubscribe tools or by contacting us directly.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to support functionality, remember site preferences, understand traffic patterns, improve performance, and maintain a more consistent shopping experience. These technologies may help the website recognize repeat visits, support cart behavior, measure engagement, and identify areas that benefit from improvement.
Some website features may not function as intended if certain cookies are disabled. You can usually control cookie preferences through your browser settings, although browser-level changes may affect site experience and convenience.
How Information May Be Shared
We may share information with third parties only as reasonably necessary to operate the business, provide services, complete transactions, support the website, and respond to legal or operational requirements. This can include service providers that assist with payment processing, shipping support, website operations, analytics, communication delivery, and customer support infrastructure.
Information shared for these purposes is limited to what is reasonably necessary to perform the relevant service or business function. We may also disclose information when required to comply with applicable legal obligations, protect our rights, investigate misuse, or support the security of our services.
Retention of Information
We retain information for as long as reasonably necessary to operate the website, complete transactions, provide support, maintain appropriate business records, resolve disputes, and support legitimate operational needs. Retention periods may vary depending on the type of information involved and the reason it was collected.
When information is no longer needed for the purposes described in this policy, we may delete it, anonymize it, or otherwise limit continued use in a manner consistent with operational, legal, and recordkeeping needs.
Data Security
Brookes uses reasonable administrative, technical, and organizational measures designed to help protect information from unauthorized access, misuse, or inappropriate disclosure. While no system can guarantee absolute security in every circumstance, we take privacy and data protection seriously and work to maintain a stable and responsible shopping environment.
Customers should also help protect their information by using secure devices, safeguarding account or transaction-related information, and contacting support promptly if they believe there has been unusual activity connected to an order or interaction with the site.
Your Choices & Information Requests
You may contact us if you want to update submitted contact information, ask questions about how your information has been used in connection with your order or support history, or request help with communications preferences. If you no longer want to receive marketing emails, you may unsubscribe using the available link in those messages or contact our team directly.
You may also manage certain browser-based privacy preferences, including cookie settings, through your browser or device controls. Some site functions may be affected if those settings are changed.
Third-Party Links & External Services
Our website may contain links to external pages, services, or tools that are operated independently from Brookes. If you choose to interact with a third-party site or service, that interaction is governed by that third party’s own terms, notices, and privacy practices. We encourage users to review the privacy terms of any external service before sharing information there.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in site operations, service features, internal practices, or other business needs. When updates are made, the revised version will be posted on this page with an updated effective date where appropriate.
Continued use of the website after updates are posted indicates acceptance of the revised policy to the extent permitted by applicable use of the site.
Contact Us
If you have questions about this Privacy Policy, your interactions with the website, or a privacy-related support request connected to your order or communications with us, please contact Brookes using the details below.
Brookes
747 S Belt W Apt 19, Belleville, IL 62220, United States
Email: support@brookes-furniture.shop
Phone: +1 (847) 791-3266
Need privacy-related support?
If you have questions about this policy, your communications preferences, or information connected to an order or support request, Brookes provides 24/7 customer support and is available to help you review the appropriate next step.