Refund Policy

Refund Eligibility

Brookes offers free returns and exchanges within 30 days. Refund-related requests should be submitted within that timeframe and must include enough information for our support team to review the order properly. This may include your order details, the reason for the request, and any relevant information about the item or delivery outcome.

Refund eligibility may depend on the condition of the order, the status of the request, whether the item has already been delivered, and whether the situation relates to a return, exchange, damaged delivery, or other order issue. Each request is reviewed in context so we can provide the most appropriate resolution.

30-Day Return & Exchange Window

Customers may request a return or exchange within 30 days of receiving the order. Brookes aims to keep this process straightforward and support-led. If you would like to begin a return or exchange, contact our customer support team with your order information and a short explanation of the request.

Once a request is received, we will review the order and explain the next step based on the circumstances. Free returns and exchanges are part of our store policy, and we work to make post-purchase support as clear as possible.

Damaged, Incorrect, or Problematic Orders

If an item arrives damaged, incomplete, or incorrect, please contact Brookes support as soon as possible after delivery. Include your order information and a clear description of the issue so our team can review the situation efficiently.

Depending on the outcome of that review, the resolution may involve a replacement, exchange, refund-related support, or another reasonable next step aligned with store policy. Prompt contact helps us assess issues more effectively and provide faster assistance.

Order Cancellations

If you need to cancel an order, please contact Brookes as quickly as possible after the purchase is placed. Cancellation requests are reviewed based on how far the order has progressed in processing or shipment. Once an order moves further into fulfillment, cancellation options may become more limited.

If a cancellation cannot be completed at that stage, our support team may guide you to the next most appropriate option under the store’s return and refund framework.

How Refund Requests Are Reviewed

Brookes reviews refund-related requests based on the timing of the request, the order status, the reason for the refund, and any other information relevant to the case. This review process helps ensure that each situation is handled consistently and in a way that matches the nature of the issue.

• Order details may be verified before a refund-related decision is completed.
• Requests connected to damaged, incorrect, or order-related issues may require clarification.
• Return, exchange, and refund handling may vary depending on the stage of the order and the specific problem reported.

Refund Processing

Once a refund is approved, processing will begin according to the payment flow associated with the original order. The exact timing for reflected funds may vary depending on payment method, financial processing timelines, or other external factors outside our immediate control.

Brookes will communicate with the customer if additional information is needed while the refund is being reviewed or processed.

Exchanges as an Alternative Resolution

In some situations, an exchange may be the most practical solution, especially where a customer prefers a replacement outcome rather than a refund. Brookes provides free exchanges within 30 days, and our support team may help determine whether that route better fits the specific issue being reported.

Exchange-related support is handled with the same general care and review structure used for returns and refund-related requests.

Non-Refund Support Questions

If you are unsure whether your situation requires a refund, return, exchange, or simple order assistance, you can still contact Brookes support directly. We can help clarify the most suitable next step based on your order details and the issue involved.

Our goal is to reduce confusion and help customers move through post-purchase support in a clean and practical way.

Changes to This Policy

Brookes may update this Refund Policy from time to time to reflect operational changes, service improvements, policy refinements, or business requirements. The most current version will be posted on this page and will apply once published unless otherwise stated.

Contact Information

If you need help with a refund-related question, return request, exchange issue, or order support matter, please contact Brookes using the details below.

Brookes
747 S Belt W Apt 19, Belleville, IL 62220, United States
Email: support@brookes-furniture.shop
Phone: +1 (847) 791-3266